Frequently Asked Questions

Q Are you an established Business?

A Yes, I have been an established online trader in Floral Supplies since 2004. Having previously been a landscape gardener and approached by several of my clients for various supplies for their hobbies/crafts I started researching varieties and wholesale suppliers in the UK and around the world. I then set up my online business, selling directly from my own website which works very well.

The Aim of KJD Floral Supplies is to supply the best quality products available through an easy online transaction, alongside a friendly and efficient service, and as you will see from just a small sample of positive comments on the feedback page this is being maintained to a high standard.

Q Can I collect my order in person?

A. NO - I AM AN ONLINE TRADER ONLY - I do not deal with customers in person. I do however assure you of a very fast and efficient online service with most orders turned around within 1 working day of receipt of payment. I am always happy to answer any queries by email.

Q What if the order arrives and I am unhappy with it for some reason?

A You can always' contact me on kjd60@ymail.com to discuss the problem with you and I will always do my very best to get back to you that day, and to leave you happy with a reasonable end result.

REFUND POLICY: The customer has the right to cancel their order within seven days of placing their order or receipt of the goods (whichever is the longer). If you decide to cancel your order you will have your payment returned.

You may return the item (in its original condition and within seven days of receipt) for a full refund or replacement (which ever is preferable to you, having been agreed by prior email) Contact Details: KJD Floral Supplies,Email: kjd60@ymail.com

In the unlikely event that you still arent happy with the outcome and need to speak to me in person I will be happy to give you a call after the initial email process.

Q How long does my order take to arrive?

A I will despatch within 1 working day of receipt of your payment. Delivery time depends on the postage method chosen at the shopping cart - First Class recorded FCR - FREE (Obviously, in the current climate there is no guarantee for delivery date) or you can select either, Nextday SD Special Delivery £3 0.5 kilo or 1-1.5 kilo £6. Orders over 2kg are despatched by courier free of charge.

Q What if I need my order to arrive on a certain day because I will be out?

A If you contact me and state a preference for a day you wish the order to arrive, I will do my very best to get it to you that day, however as you know, boxes can get delayed in the Royal Mail post system and there is always a chance the delivery date may be inaccurate.

Q What if I have the order sent on a Friday and I need it to arrive Saturday for certain ?

A In this case you must use the Nextday SG (Saturday Guaranteed) option, this will ensure the order arrives Saturday before 1pm. The Nextday SD does on many occasions arrive Sat morning however there is a risk it may arrive on the following Monday. PLEASE NOTE that the SATURDAY GUARANTEED DELIVERY option is for items ordered for posting by 9.00am on a friday morning only.)

Q What happens if my order is late, or does not turn up at all?

A If you have chosen First Class Recorded, because of the poor track record of this service with me, it is totally up to you to take it up with the Royal Mail, I will of course give you your tracking Number after your order has been posted. Please be aware the RM do not consider the order lost until 15 day's after the original posting date.

Q What if my order is 2 kilo's or more?

A All orders 2 kilo's or more will be sent with DHL EXPRESS Courier Service, all detail's will be sent to you after order has been despatched.

Q Are the pods, heads and hops free from pesticides and preservatives

A I am assured by the growers that all pods,heads and hops for sale on this website are free from pesticides & preservatives.

Q Are all the pods always perfect?

A As you know we always do our best to send the highest quality products available to us at the present time; where the dried pods are concerned there are occasions when there may be small holes in some of the pods, a crack or even an odd broken head. Please appreciate that although every effort is made to avoid this, because of the quantity of pods we are dealing with then sometimes these may get included in your order. If you think this will be a problem for you then we can only apologise and advise you not to purchase!